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Delivery Options

In Denmark we offer delivery with PostNord and GLS, while all orders (EU and Non-EU) are delivered with DHL Express. Check out the price specifications below:

Please pay attention to the following:

  • Delivery times are guiding and estimates.
  • Specific products can be excluded from ‘Free shipping’
  • Orders to be delivered  to countries outside of the EU, may be subject to local customs and VAT. We do therefore encourage you to contact your local VAT authorities if you have any questions.

Delivery Information | Denmark

We’re offering delivery with GLS and PostNord – choice is up to you. If you choose shipping to a parcel shop, GLS/PostNord will inform you when your package can be collected at the chosen location. If you want your order delivered to a business address, simply choose GLS Business Delivery. Lastly, if you want your order delivered to your home address, we offer PostNord Home Delivery. Simply make your selection when proceeding to checkout.

Delivery Information | Sweden

We offer deliveries in Sweden with PostNord. You can select whether it should be a Home Delivery or directly to a PostNord Parcel Shop.

Delivery Information | Countries within the EU

All orders to countries within EU, will be shipped with DHL Express. The specific delivery expectations will appear on the product page and in checkout, according to your pre-selected delivery country.

Delivery Information | Countries outside of EU

All orders to countries outside of EU, will be shipped with DHL Express. The specific delivery expectations will appear on the product page and in checkout, according to your pre-selected delivery country.

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European Delivery Costs

Orders inside Denmark:

DKK 15,- for pick-up in a Rezet Store (<800 kr)
DKK 0,- for pick-up in a Rezet Store (<800 kr)
DKK 30,- to a GLS Parcel Shop (<800 kr)
DKK 0,- to a GLS Parcel Shop (>800 kr)
DKK 40,- with GLS Business Delivery (<800 kr)
DKK 0,- with GLS Business Delivery (>800 kr)
DKK 30,- to a PostNord Parcel Shop (<800 kr)
DKK 0,- to a PostNord Parcel Shop (>800 kr)
DKK 40,- with PostNord Home Delivery (<800 kr)
DKK 0,- with PostNord Home Delivery (>800 kr)

Orders in Sweden:

SEK 50,- to a PostNord Parcel Shop (<1200 SEK)
SEK 0,- to a PostNord Parcel Shop (>1200 SEK)
SEK 80,- with PostNord Home Delivery (<1200 SEK)
 SEK 0,- with PostNord Home Delivery (>1200 SEK)

Orders within EU (delivered with DHL Express)

Expected delivery: 2-5 working days

Prices from 25 EUR.

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Rest of the World Delivery Costs

Orders outside EU (delivered with DHL Express)

Expected delivery: 3-6 working days

Prices from 27 EUR.

If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.  We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order. 

INFO! Orders to be delivered to countries outside of EU will be shipped as DAP (Delivered At Place) why Rezet Sneaker Store doesn’t take the responsibility for any locally added customs or VAT. We do therefore encourage you to contact your local VAT authorities if you have any questions.

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Where is my order?

You can track your order using the unique tracking number you received in our shipping email. If you can't find this email, you can get the tracking reference number in your order history. If you have further questions, you can always contact us via e-mail at online@rezetstore.com.

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Tracking delivery

In the order confirmation received by email, there is a link to view the tracking of your order. Feel free to check whether this may have ended up under your junk mail. The package is expected to be delivered within 3-5 days after dispatch.

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Why is my order late?

Our normal delivery time is 2-4 working days. NB. If you choose a PostNord parcel box, the parcel will be delivered on Saturday. However, we cannot guarantee that it will be in the selected package box, as it depends on the space in the package box in question. NOTE: PostNord and GLS have periods when extra delivery days may occur due to pressure and busyness.

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Email

We might take a day or two to answer your email.

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Why has my order/item returned to sender?

Orders ordered for delivery in a parcel shop or parcel box will be available for collection in up to 7 working days. After this, they are returned by the shipping company to the sender.

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Email

We might take a day or two to answer your email.

Send email
I’ve not received my parcel, yet the status says it’s been delivered

We are sorry that you are experiencing problems with your order. If the courier could not reach you when they tried to deliver your goods, it is possible that they have delivered the package to one of your neighbors or to your nearest parcel shop. Please check if you have received a delivery note from the courier - it may have been slipped under your door or delivered where you normally receive letters. If you have checked for the note but still have not found your package, please contact customer service and we will be happy to help.

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Email

We might take a day or two to answer your email.

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Why has my order not been delivered, but instead returned to you?

We are sorry to hear that you have not received your order. If there was an error in the address or if your name was not on the mailbox, this could be the reason why the package could not be delivered. You are welcome to contact our customer service, who can help you with the package.

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Email

We might take a day or two to answer your email.

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Wrong/Faulty item received

We always do our best when your package has to be sent. Unfortunately, it can happen that we get the package sent before all your items have arrived. If you discover that an item is missing from your package, please contact our customer service.

When you contact customer service, you must state the order number and, if applicable, the item number of the item that is not in your package. We will send the missing item as soon as possible. In the event that we are unable to ship the missing item, you will be refunded the purchase price immediately.

At Rezet Sneaker Store, we always do our best to live up to our good reputation. However, it may happen that we end up packing the wrong item in your order. If this happens, please contact our customer service. In case of a wrong item, you can choose between the following options:

Return the item and get a refund of the purchase price when our warehouse has processed the returned items, or have the correct item sent to you

If we have the correct item in stock, we will have it shipped as soon as possible if you still want it. However, we cannot guarantee this, but we do our best.

When you contact customer service, you must state the order number, and preferably an item number of the wrong item and attach a picture of the item as far as possible. If you have received something wrong with your order, Rezet Sneaker Store will pay the return postage. Customer service will send a pre-paid label to be used for the return shipment. Returns must be made with a pre-paid return label from Rezet Sneaker Store, as we are unable to refund costs related to return shipping afterwards.

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Email

We might take a day or two to answer your email.

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I'm missing item(s) from my order

We always do our best when your package has to be sent. Unfortunately, it can happen that we get the package sent before all your items have arrived. If you discover that an item is missing from your package, please contact our customer service.

When you contact customer service, you must state the order number and, if applicable, the item number of the item that is not in your package.

We will send the missing item as far as possible. In the event that we are unable to ship the missing item, you will be refunded the purchase price immediately.

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Email

We might take a day or two to answer your email.

Send email
Why has my order/item(s) been cancelled?

We are very sorry that you have had an item in your order cancelled. Unfortunately, there has been a problem with the product's stock status, so we have not been able to deliver it to you.

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Email

We might take a day or two to answer your email.

Send email
My order has been cancelled, but it appears that I have still been charged

We are sorry that you have had your order cancelled. If the order has been cancelled, the amount for the order has not been deducted either. However, there may be a reservation on your account. This is automatically canceled after 30 days. When contacting customer service, they can contact the bank and ask them to cancel the reservation.

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Email

We might take a day or two to answer your email.

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Why have items been cancelled from my order?

We are very sorry that you have had an item in your order cancelled. Unfortunately, there has been a problem with the product's stock status, so we have not been able to deliver it to you.

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Email

We might take a day or two to answer your email.

Send email
Wrong item received

We always do our best when your package has to be sent. Unfortunately, it can happen that we get the package sent before all your items have arrived. If you discover that an item is missing from your package, please contact our customer service.

When you contact customer service, you must state the order number and, if applicable, the item number of the item that is not in your package. We will send the missing item as soon as possible. In the event that we are unable to ship the missing item, you will be refunded the purchase price immediately.

At Rezet Sneaker Store, we always do our best to live up to our good reputation. However, it may happen that we end up packing the wrong item in your order. If this happens, please contact our customer service. In case of a wrong item, you can choose between the following options:

Return the item and get a refund of the purchase price when our warehouse has processed the returned items, or have the correct item sent to you

If we have the correct item in stock, we will have it shipped as soon as possible if you still want it. However, we cannot guarantee this, but we do our best.

When you contact customer service, you must state the order number, and preferably an item number of the wrong item and attach a picture of the item as far as possible. If you have received something wrong with your order, Rezet Sneaker Store will pay the return postage. Customer service will send a pre-paid label to be used for the return shipment. Returns must be made with a pre-paid return label from Rezet Sneaker Store, as we are unable to refund costs related to return shipping afterwards.

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Email

We might take a day or two to answer your email.

Send email
I have a faulty item. How do I return it?

When you shop at rezetstore.com, you always have 2 years of warranty.

If you think your product has a defect, you must immediately contact our customer service at online@rezetstore.com.

In addition, please send pictures of the error and proof that the goods purchased from us in form of your invoice or order confirmation together with a clear description of what the problem is about.

Then we will get back to you with the further procedure.

The warranty does not cover defects, damage or usage that has arisen because of lacking maintenance and inappropriate use of the product.

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Email

We might take a day or two to answer your email.

Send email
I think part of my order is missing. Is it on its way?

We always do our best when your package has to be sent. Unfortunately, it can happen that we get the package sent before all your items have arrived. If you discover that an item is missing from your package, please contact our customer service online at online@rezetstore.com.

When you contact customer service, you must state the order number and, if applicable, the item number of the item that is not in your package.

We will of course send the missing item as far as possible. In the event that we are unable to ship the missing item, you will be refunded the purchase price immediately.

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Email

We might take a day or two to answer your email.

Send email
Can I cancel or make changes to my order?

Unfortunately, it is not possible to change an order or cancel an order directly from customer service. However, upon inquiry, they will send a request to our warehouse to cancel the order.

If this was not successful, you will receive an order confirmation that it has been packed and dispatched.

If it is shipped, you have full right to returning this order.

You can choose to use the enclosed return label and send the item back to our warehouse. Here, just remember to attach your invoice with a reason for your return.

NB. When you use our return label, the package must be sent with the same shipping company that originally delivered the package.

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How do I apply a discount code?

If you have a discount code, it is possible to enter the discount code on the first page of the basket, where it says "I have a voucher".

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How do I register for an account?

It is possible to register as a member via the link here https://rezetstore.com/en/user/profile/register.

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How do I create or change my password

To change your password, go to your profile, where you can change your password. If you have forgotten your password, on the login page you can simply press "Forgot password" and reset your password.

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How do I create or change my email address?

By logging in to the member profile on rezetstore.com, you can change your membership email.

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How do I change my contact preferences?

Log in to your account. Here you can update how you would like to be contacted in the future.

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I’m having problems signing in. What can I do?

If you have an account with us, please ensure that you use the same email address and password that you used when you created your account. If you can't remember your password, you can use the 'forgot password' link on the login page to reset your password. If you're still having trouble logging into your account, please contact us and we'll be happy to help.

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Email

We might take a day or two to answer your email.

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I’m having problems with a page on your site. What do I do?

Thanks for bringing this to our attention so we can get it fixed. If you encounter any problems on the website, please contact us with details of the problem. A few helpful things to include are: Where did the problem occur (a link to the page is helpful)? When did the problem occur? A screenshot of the problem as it occurs? Details of what you expected the behavior to be as opposed to what it was? What browser are you using? The frequency of the problem. For example, does it happen every time? Random? One time? Any error messages displayed on the screen.

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Email

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Return Online - UK

Your return rights

You have 30 days to regret your purchase. This applies both to purchases made in our physical stores or at our webshop. The 30 days run from the day you make your purchase in our store or receive your web order.

Exchange and return policy

  • Exchange right on all items up to 30 days
  • Return right on all items up to 30 days
  • All items purchased online can be sent back for free with a return label (only orders within Denmark)
  • All items purchased online can also be exchanged/returned in our physical stores*

Packaging and item condition when returning an order

Valid in our stores. Returns are only accepted if the item is returned in the same condition as when you received it. The right to return an order lapses, if you use the product in a way which obviously reduces the sales value significantly.

Return of several shipments

You may risk receiving your order in several packages if you order more than one item at the same time.

The reference number on the return label must therefore match the order number, which contains the item that you want to send back.

Feel free to contact our customer service if you have the slightest doubt about the return process for several sub-shipments linked to an order.

Return Address
PostNord TPL AB
Att.: Rezet Retur
Warehouse Väla, Gate 10-12
Grustagsgatan 45
25464 Helsingborg
SWEDEN

It's very important to choose Business Parcel Service, if you want to return an international order.

Otherwise, the parcel cannot be delivered at our warehouse.

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Email

We might take a day or two to answer your email.

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Return - Bought in store

You are always welcome to exchange items in one of our stores or get a refund if you prefer. If the item is to be exchanged for another, you simply need to remember the original receipt or exchange voucher. If you want the money back, you must bring the original receipt. In both cases, it is important that the item is unused and in its original packaging. Items purchased in store cannot be returned online.

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Can I return more than one order in the same parcel?

When you use our return label, the package must be sent with the same shipping company that originally delivered the package. It is important that returns are sent per order with that return label. If you have received one order with two sub-orders, and each order must be returned, both return labels must be used.

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When will I receive a refund?

The repayment will be made to the same credit card you used when ordering if you send the product back to us. Within two weeks after the cancellation you will receive a refund of the money to your account and you will have an email sent to you as confirmation.

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Email

We might take a day or two to answer your email.

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I can't see a refund on my bank statement

It can take up to 14 days before the return process is over and you can see the details in your account.

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Email

We might take a day or two to answer your email.

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